Privacy Policy
1. Who we are
Synelo is a UK-registered trading name that builds and publishes software products for small and medium businesses.
Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
ICO Reference: ZC141512
Contact: hello@synelo.co.uk
2. What data we collect and why
Google Analytics 4 (GA4)
If you accept cookies, we use Google Analytics 4 to collect information about how visitors use this site — including IP address, browser type, pages visited, and time spent. This data is processed on the basis of your consent. GA4 data is retained for 14 months.
Contact form submissions
When you submit the contact form on this site, we collect your name, email address, the topic of your enquiry, and your message. This data is processed on the basis of legitimate interests — specifically, to respond to your enquiry. Contact form data is retained for up to 12 months.
3. Third parties
We use the following third-party services to operate this website:
- Supabase — database hosting for contact form submissions (hosted in the EU)
- Google Analytics — website analytics (only loaded with your consent)
We do not sell your data to any third party.
4. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data
- Right to data portability — request your data in a portable format
- Right to object — object to processing based on legitimate interests
- Right to restriction — request we limit how we use your data
To exercise any of these rights, email us at hello@synelo.co.uk.
5. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Our ICO reference is ZC141512.
6. Cookies
We only set analytics cookies if you explicitly accept via our cookie banner. See our Cookie Policy for full details.
7. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.